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(Created page with " == General Information == You can purchase Donator Packs using PayPal, Amazon, or bitcoin. You can purchase packs individually or in bulk, which we refer to as "Standard" on...")
 
 
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== General Information ==
== General Information ==
You can purchase Donator Packs using PayPal, Amazon, or bitcoin. You can purchase packs individually or in bulk, which we refer to as "Standard" on the donation page or purchase a monthly subscription which is credited to your account each month. The price varies depending on what you choose to purchase, with the standard cost being $5.00 USD for a single Donator Pack. Purchases made with bitcoin receive a 20% discount.
You can purchase VIP Packs using PayPal. You can purchase packs individually on the Resources page. The VIP pack costs being $5.00 USD for a single Donator Pack. To receive the benefits you must go to your Black Market items and click 'use' beside the VIP Pack. These VIP packs can also be sold for game currency within the Black Market.
 
If you purchase standard Donator Pack's, single or bulk, they will appear in your items list as usable items. To receive the benefits you must go to your items and click 'use' beside the Donator Pack.
 
If you are a subscriber, you will not receive a Donator Pack item, your Donator days and points will be added directly to your account.


== Standard Donations ==
== Standard Donations ==
You can either donate to purchase a single pack, or you can receive them in larger quantities, if you wish to purchase more than one. You can change the number you wish to purchase at the bottom of the page, the options are 1, 2, 3, 5, 10, 15, 20, or 25, with discounts being applied to bulk orders.
The standard price is $5.00 USD. You receive 30 days VIP Status.
 
The standard price is $5.00 USD. You receive 31 days Donator Status and 50 points with these Donator Packs.
 
Benefits
 
* 50 Points
* 150 Energy bar
* 5 energy every 10 minutes
* Advanced search
* Notebook
* Donator forums
* There are a number of medals available when holding donator status for accumulative days - They can be found here
 
== Subscriptions ==
You can purchase a subscription two different ways. You can pay $4.85 USD per month, or you can purchase an annual subscription for $48.50 USD a year.


Monthly subscriptions will get 31 days Donator Status, 75 points every 31 days from the date you subscribed.
Other Benefits


Subscribers also get two 'special items' which are delivered to your account on the first day of each month. These items range from something that is not available in shops or foreign countries, like a Cosmetic Cache, or various Supply Packs. The subscriber rewards also include Books and give you the highest chance of obtaining these unique items. Subscribers are also entered into daily "Subscriber Draws" in which five subscribers are picked at random and awarded 10,000 / 5,000 / 2,500 / 1,000 / 1,000 points.
* 10 energy every 5 minutes
 
* VIP Bank
Annual subscriptions will get you 372 days (31 days per month for 12 months) worth of Donator Status and an additional 900 points delivered to your account when you make the purchase.
* VIP Items
 
* 50 Gold
If you happen to have left with some donator days through donator pack, they will be carried over when the subscription is taken. They come in to effect immediately when the subscription ends.
* $25,000
 
* 1 Random Black Market Item
Benefits
 
* 75 points per month, or 900 per year
* 150 Energy bar
* 5 energy every 10 minutes
* Advanced search
* Notebook
* Donator forums
* Special Prize Draws
* Random Giveaways and Special Holiday Gifts
 
== Additional features for large donations ==
 
* Upon purchasing 3 x 25 Donator Packs an additional purchase option is unlocked to bulk buy Donator Packs with additional bonus points based on the number of donator packs purchased
 
* It is rumoured that upon reaching $1,000 USD donated, an account unlocks a Blue Name option, however the exact amount has never been confirmed.


== FAQ ==
== FAQ ==
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* Where do I donate at?
* Where do I donate at?


You can find the Donator House in the City, or you can click here.
You can find the Resources link in the City, or on top menu bar.


* Who do I talk to if I need help?
* Who do I talk to if I need help?


You can email [[Mailto:payments@torn.com|payments@torn.com]] for all your Donation issues. You can also mail bogie at 148747 with any issues.
You can [mailto:donations@underground-evolution.com email] for all your Donation issues.  


* Can I cancel my subscription?
* Can I get a refund?


Yes, you can cancel at any time, you won't lose any subscription status already paid for, it simply won't take a recurring payment.
Unfortunately, all payments are final. This is because the minute you make a payment, all items, money, etc are transferred directly to your account. These cannot be removed.
 
* Where can I cancel?
 
If you are subscribed through PayPal then navigate to your PayPal settings - Payments - Manage your automatic payments - Manage funding sources, and you can cancel here. With Amazon, you can simply cancel on the in-game donator house page. If you are still having issues please email [[Mailto:payments@torn.com|payments@torn.com]].
 
* What does "Subscription Pending" mean?"
 
This normally means your payment did not complete successfully for this month, PayPal will retry that payment in 5 days time. This does mean you may possibly lose the donator status until they retry and complete a successful payment, alternatively, you can cancel and restart it immediately once it expires.


* Why won't PayPal accept my prepaid debit card?
* Why won't PayPal accept my prepaid debit card?


Generally, prepaid debit cards purchased within The U.S. are allowed to be used almost anywhere, however, some of them stipulate the card can only be used within The U.S. Torn is located in England, making the purchase out of the country for these cards, and whilst these may work for donator packs, unfortunately, PayPal and Amazon do not usually accept these for subscriptions.
Generally, prepaid debit cards purchased within The U.S. are allowed to be used almost anywhere, however, some of them stipulate the card can only be used within the U.S. Underground Evolution is located in England, making the purchase out of the country for these cards, and whilst these may work for VIP packs, unfortunately, PayPal does not usually accept these.
 
* Why can't I donate via the Android app?
 
Unfortunately, due to Google's payment policies, we are unable to list this option on the app at this time, however, you can access this by logging into the web browser version of Torn on any device. Google Play payments via the app itself are also coming soon.


* My subscription is still not going through, why?
* My pack is still not going through, why?


This could be a few reasons, but there are a few troubleshooting points to try first. Firstly ensure your chosen payment method (PayPal/Amazon) has 2FA enabled, this is a requirement for online purchases where Torn is located due to Strong Customer Authentication requirements.
This could be a few reasons, but there are a few troubleshooting points to try first. Firstly ensure your chosen payment method (PayPal) has 2FA enabled, this is a requirement for online purchases where U-E is located due to Strong Customer Authentication requirements.


Your bank could also be blocking these payments, since Torn is UK-based, some overseas banks may disallow international payments to the UK, speaking with them may resolve this.
Your bank could also be blocking these payments, since U-E is UK-based, some overseas banks may disallow international payments to the UK, speaking with them may resolve this.


Certain card types may also be blocked by PayPal or Amazon, commonly this can occur with Maestro or virtual cards as well as pre-paid cards, you may need to use another option.
Certain card types may also be blocked by PayPal, commonly this can occur with Maestro or virtual cards as well as pre-paid cards, you may need to use another option.


If you are still stuck then please email [[Mailto:payments@torn.com|payments@torn.com]] and it can be figured out there for you, we may simply need more information about your specific issue.
If you are still stuck then please [mailto:donations@underground-evolution.com email] and it can be figured out there for you, we may simply need more information about your specific issue.

Latest revision as of 13:55, 10 October 2021

General Information

You can purchase VIP Packs using PayPal. You can purchase packs individually on the Resources page. The VIP pack costs being $5.00 USD for a single Donator Pack. To receive the benefits you must go to your Black Market items and click 'use' beside the VIP Pack. These VIP packs can also be sold for game currency within the Black Market.

Standard Donations

The standard price is $5.00 USD. You receive 30 days VIP Status.

Other Benefits

  • 10 energy every 5 minutes
  • VIP Bank
  • VIP Items
  • 50 Gold
  • $25,000
  • 1 Random Black Market Item

FAQ

  • Where do I donate at?

You can find the Resources link in the City, or on top menu bar.

  • Who do I talk to if I need help?

You can email for all your Donation issues.

  • Can I get a refund?

Unfortunately, all payments are final. This is because the minute you make a payment, all items, money, etc are transferred directly to your account. These cannot be removed.

  • Why won't PayPal accept my prepaid debit card?

Generally, prepaid debit cards purchased within The U.S. are allowed to be used almost anywhere, however, some of them stipulate the card can only be used within the U.S. Underground Evolution is located in England, making the purchase out of the country for these cards, and whilst these may work for VIP packs, unfortunately, PayPal does not usually accept these.

  • My pack is still not going through, why?

This could be a few reasons, but there are a few troubleshooting points to try first. Firstly ensure your chosen payment method (PayPal) has 2FA enabled, this is a requirement for online purchases where U-E is located due to Strong Customer Authentication requirements.

Your bank could also be blocking these payments, since U-E is UK-based, some overseas banks may disallow international payments to the UK, speaking with them may resolve this.

Certain card types may also be blocked by PayPal, commonly this can occur with Maestro or virtual cards as well as pre-paid cards, you may need to use another option.

If you are still stuck then please email and it can be figured out there for you, we may simply need more information about your specific issue.

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