Donators

General Information

You can purchase VIP Packs using PayPal. You can purchase packs individually on the Resources page. The VIP pack costs being $5.00 USD for a single Donator Pack. To receive the benefits you must go to your Black Market items and click 'use' beside the VIP Pack. These VIP packs can also be sold for game currency within the Black Market.

Standard Donations

The standard price is $5.00 USD. You receive 30 days VIP Status.

Other Benefits

• 10 energy every 5 minutes
• VIP Bank
• VIP Items
• 50 Gold
• $25,000
• 1 Random Black Market Item

FAQ

• Where do I donate at?

You can find the Resources link in the City, or on top menu bar.

• Who do I talk to if I need help?

You can email for all your Donation issues.

• Can I get a refund?

Unfortunately, all payments are final. This is because the minute you make a payment, all items, money, etc are transferred directly to your account. These cannot be removed.

• Why won't PayPal accept my prepaid debit card?

Generally, prepaid debit cards purchased within The U.S. are allowed to be used almost anywhere, however, some of them stipulate the card can only be used within the U.S. Underground Evolution is located in England, making the purchase out of the country for these cards, and whilst these may work for VIP packs, unfortunately, PayPal does not usually accept these.

• My pack is still not going through, why?

This could be a few reasons, but there are a few troubleshooting points to try first. Firstly ensure your chosen payment method (PayPal) has 2FA enabled, this is a requirement for online purchases where U-E is located due to Strong Customer Authentication requirements.

Your bank could also be blocking these payments, since U-E is UK-based, some overseas banks may disallow international payments to the UK, speaking with them may resolve this.

Certain card types may also be blocked by PayPal, commonly this can occur with Maestro or virtual cards as well as pre-paid cards, you may need to use another option.

If you are still stuck then please email and it can be figured out there for you, we may simply need more information about your specific issue.