Mail

Mail is the city's post: private letters between two players, kept as one conversation per pair. Open it from Social → Mail, or from the envelope at the top of the screen, which shows how many letters are unread.

Your mailboxes

• Inbox: letters to you, newest first, with the unread ones marked. Opening a letter shows the whole conversation with that player.
• Sent: what you have written.
• Archive: conversations you put away. A new letter in an archived conversation brings it back to your inbox.
• Tick letters to archive or delete several at once.

Writing and replying

• Press Write a message, type the player's game name, a subject (up to 80 characters) and your letter (up to 2,000 characters). You can also write from a player's profile.
• Reply keeps the letter in the same conversation.
• Emoji and the Vesper City picture codes (like :fedora:) work in letters.
• An envelope of cash can go with a letter: see Sending cash.

Who can write, and how much

• You can read your mail from day one, and always reply to staff.
• You can write to other players from level 3.
• Below level 10 you can send 10 letters a day; after that, 50 a day. The page shows how many you have left.
• A muted player can't send mail until the mute ends.

What isn't allowed

• No links or contact details. A letter with a web address, an email, a phone number or a messaging name is refused, never changed: you see what was found and why.
• Slurs and hate are refused. Ordinary swearing is allowed (the game is for adults); switch on "Hide strong language" in your account to mask it.
• Keep it civil: abuse and threats get you muted.

Letters from the game and from staff

• Some letters come from the game itself: receipts and news about your account. They can't be answered, blocked or reported, and they never count towards your daily letters.
• When you write to a member of staff, the page tells you so ("You're writing to a member of staff").
• A reply from staff to a message you sent through Help → Contact staff comes as a letter with a Reply to staff button.

Archive and delete

Archiving or deleting works on the whole conversation, and only on your copy: the other player keeps theirs. A deleted conversation can't be brought back.

Blocking and reporting

• Block a player from a letter or their profile: they can no longer write to you. Blocking never affects fights. See Friends and blacklist.
• Report a letter that breaks the rules. Pick a reason and, if you like, tick to block the sender too. A moderator sees that letter and only that one.
• Staff never browse mail. They see a letter only when it is reported, or during a logged safety investigation of one player.

Tips

• Found a bug or have a question for the team? Use Help → Contact staff rather than writing to one person.
• Archive old conversations instead of deleting them: they come back by themselves when the player writes again.